Returns FAQ

1. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 15 days of delivery. Returns are at the cost of the buyer, unless the item arrived damaged or incorrect.

2. How do I return an item?

To return an item, please follow these steps:

  1. Contact Us: Email us at lzy.dayz@outlook.com with your order number and the reason for the return.

  2. Return Instructions: We will provide you with return instructions and a return address.

  3. Pack Your Item: Ensure the item is in its original condition and packaging.Returns will not be accepted for used items. Include a copy of your receipt or order confirmation.

  4. Ship Your Return: Send the package to the return address provided. Please use a trackable shipping service, as we are not responsible for lost or damaged return shipments.

3. Who pays for return shipping?

Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect. If the item is damaged or incorrect, we will cover the return shipping costs.

4. What if my item arrived damaged or incorrect?

If your item arrived damaged or incorrect, please contact us immediately at lzy.dayz@outlook.com. Provide details and photos of the damage or error, and we will arrange a replacement or refund, including return shipping costs.

5. How long does it take to process a return?

Once we receive your returned item, please allow 5-10 business days for processing. We will notify you by email once your return has been processed, and any applicable refund will be issued.

6. Can I exchange an item?

Currently, we do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the replacement item.

7. How do I get a refund?

Refunds will be processed to the original payment method once your return has been received and inspected. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.

9. Who should I contact for more information?

For any further questions about returns or our return policy, please contact our customer support team at lzy.dayz@outlook.com. We’re here to assist you!